1. Introduction
Welcome to joya9bt. We take the privacy and security of your personal information very seriously. This privacy policy explains how we collect, use, store, and protect your data.
By using the joya9bt platform, you agree to all terms described in this privacy policy. This policy forms part of our Terms & Conditions part of and together constitute a complete legal agreement.
- This policy applies to all joya9bt services and platforms — including the website, mobile app, and all associated services.
- Joya9bt complies with Bangladesh's data protection laws and international standards.
- We believe in transparency — feel free to contact us at any time if you have questions.
This privacy policy was last updated in January 2026. Check this page regularly to stay informed of the latest changes.
2. What information we collect
Joya9bt collects only what is strictly necessary to deliver our services. We collect three types of information:
2.1 Personally identifiable information
- Full name (legal name required for verification)
- Date of birth (to verify age — confirm 18+ years)
- Email address (for communication and account recovery)
- Mobile number (for verification and quick contact)
- Address details (required only during verification)
- Identity documents (NID, Passport — for KYC verification)
2.2 Transaction & financial information
- Payment method details (mobile banking number, bank account information)
- Deposit and withdrawal history
- Transaction records & betting history
- Bonus and promotion usage information
2.3 Technical & usage information
- IP address and device information (for security purposes)
- Browser type and operating system
- Login time & session data
- Data from cookies and similar tracking technologies
- Game preferences and platform usage patterns
joya9bt never stores the passwords or PINs for your payment methods. These are processed directly through the payment provider.
3. How we use your information
Joya9bt uses your information only for legitimate and transparent purposes. We collect and process your data for the following reasons:
- Account management: To create, verify, and maintain your account.
- Transaction processing: To process deposits, withdrawals, and betting activity.
- Security & fraud prevention: To detect and prevent suspicious activity.
- Customer support: To resolve your questions, issues, and complaints.
- Legal obligations: To meet age verification, KYC/AML requirements, and other legal obligations.
- Service improvement: To analyze platform performance and improve the user experience.
- Contact: To send important updates, promotions, and security alerts.
- Personalization: To recommend games and offers tailored to your preferences.
Joya9bt does not use your information beyond what is listed here without your consent.
4. Payment information security
Joya9bt takes financial transaction security very seriously. We use bank-grade security measures to keep your payment information fully protected.
- All payment information is protected with 256-bit SSL encryption.
- Joya9bt does not directly store your payment card CVV or mobile banking PIN.
- Payments are processed through trusted third-party payment gateways that are PCI DSS certified.
- We only keep a record of the last few digits of your payment method — never the full details.
- Every transaction is monitored to detect suspicious activity.
joya9bt works exclusively with trusted, licensed payment providers. Your financial information is protected to the highest standard.
5. Cookies & tracking technologies
Joya9bt uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.
What are cookies?
Cookies are small text files stored in your browser that help remember your preferences and settings.
Types of cookies we use:
- Essential cookies: To run core platform functions — login sessions, security.
- Performance cookies: To monitor site speed and performance.
- Functional cookies: To remember your language preferences and settings.
- Analytics cookies: To understand user behavior and improve our services (Google Analytics).
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
6. Information sharing & third parties
Joya9bt respects your privacy and is committed to keeping your information secure. We never sell your data.
When we share information:
- Payment processors: We share the necessary information with trusted payment gateways to process your transactions.
- KYC verification services: With third-party verification services to confirm your identity.
- Legal obligations: Upon request by court order, regulatory authority, or law enforcement agency.
- Fraud prevention: To investigate suspicious activity alongside security specialists.
- Business transfers: In the event of an ownership change or merger at joya9bt (with advance notice).
In all such cases, we share only the minimum necessary information and ensure that third parties adhere to strict privacy standards.
joya9bt never sells your information or shares it with third-party advertisers for marketing purposes.
7. Data protection & security measures
Joya9bt employs industry-leading technology and processes to ensure the security of your information.
Our security measures:
- SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
- Firewall protection: An advanced firewall system blocks unauthorized access.
- Regular security audits: Third-party experts regularly audit our systems.
- Two-factor authentication (2FA): Available for added security.
- Restricted staff access: Only authorized personnel can access the required information.
- Regular backups: Automated backup systems to prevent data loss.
- Intrusion detection: A real-time monitoring system detects threats.
While we strive to maintain the highest level of security, no platform can guarantee 100% security over the internet. We encourage you to stay vigilant and use a strong password.
8. Your privacy rights
Joya9bt believes you should have full control over your own information. You have the following rights:
- Right of access: The right to receive a copy of the information we hold about you.
- Right to rectification: The right to update incorrect or incomplete information.
- Right to erasure: The right to request deletion of your data under certain circumstances.
- Right to restrict processing: The right to request that we stop using your data for specific purposes.
- Right to data portability: The right to receive your information in a structured, portable format.
- Right to object: The right to object to certain types of data processing.
- Right to withdraw consent: The right to withdraw any given consent at any time.
To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.
In some cases, we may be unable to delete your data or stop processing it due to legal obligations — we will let you know the reason if that applies.
9. Data retention period
Joya9bt does not retain your information longer than necessary. Retention periods are defined by data type:
- Account information: For as long as the account is active and for 5 years after closure (as required by law).
- Transaction records: Minimum 5 years (as required by financial regulatory obligations).
- KYC documents: Up to 7 years, as required by regulatory obligations.
- Gaming history: For as long as the account is active and for 3 years after closure.
- Support contact: Up to 2 years after a dispute is resolved.
- Cookies data: Depending on the cookie type, until the end of your session or up to 1 year.
Once the applicable retention period ends, joya9bt securely deletes or anonymizes your data.
10. Children's Privacy
Joya9bt is strictly for individuals aged 18 and above. We do not collect any information from minors.
- Age verification is mandatory at registration.
- If we become aware that data has been collected from a minor, the account will be immediately closed and the data deleted.
- If a parent suspects their child is using joya9bt, please contact us immediately.
11. Changes to the Privacy Policy
Joya9bt may update this privacy policy as needed. We remain fully transparent about all changes.
- You will be notified by email or through the platform before any significant changes take effect.
- The date of any changes will always be shown at the top of this page.
- Continued use of joya9bt after any changes constitutes acceptance of the updated policy.
- If you do not agree with the changes, please contact support to close your account.
12. Contact Us
Contact joya9bt for any privacy-related questions, concerns, or requests. Our support team is available 24/7 to assist you.
- Our support team provides service in Bengali.
- Privacy-related requests are responded to within 30 business days.
- Urgent security issues are responded to within 24 hours.